Damaged package? What to do?
At Kalisign, we make sure that each project is carefully packed to guarantee the proper delivery of your package. Therefore, your sign is meticulously wrapped and secured inside a custom-made box.
However, if you notice any anomal upon receipt of your package, here are the steps to follow.
Step 1: the reserve
We advise you to check the condition of package upon receipt in the presence of the deliveryman. If you notice any damage, ask him to indicate a "reserve" where the position and the nature of the damage will be specified.
Step 2: the outside of the box
If there is damage on the outside of the box, take a picture. We need proof to support your claim.
Step 3: the inside of the box
Again, when unpacking, take a picture of the potential internal damage such as deterioration of the cushioning foam, for example.
Step 4: the product
Finally, take a picture of the potential damage of the product , preferably inside in the package.
Note: we advise you to keep the transport box which will allow you to send back the damaged product.
After this period, we can no longer respond favorably to your request.